Terms & Conditions
1. General Information
These Terms & Conditions govern the use of the AVATA website and the purchase of products offered through the website.
By accessing this website or placing an order, you agree to these Terms & Conditions.
2. Company Information
Company name: Atlantisz Evolution Kft.
Brand name: AVATA
Registered office: 2173 Kartal, Bem Utca 18., Hungary
Tax number: 24914677-2-13
Company registration number: 13-09-169758
Website: www.avata.hu
Email: avata.modular@gmail.com
3. Products
AVATA manufactures and sells roof racks and related accessories designed for specific vehicle models.
Product descriptions, dimensions, specifications, photos, and compatibility information are provided to the best of our knowledge.
Minor variations in appearance, finish, packaging, or specifications may occur due to production updates or supplier changes.
4. Prices and Payment
Unless otherwise stated:
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Prices are displayed in EUR
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Prices include applicable taxes where legally required
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Payment must be completed before order processing begins
Accepted payment methods may include:
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Klarna
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PayPal
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Card payments (including Mastercard)
AVATA reserves the right to correct pricing errors or inaccuracies.
5. Orders and Contract Formation
Placing an order constitutes an offer to purchase products.
A purchase contract is considered concluded only after:
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payment confirmation, and
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order confirmation has been issued by AVATA
AVATA reserves the right to refuse or cancel orders in cases including:
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pricing errors
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suspected fraud
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product unavailability
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technical errors
If payment has already been received for a canceled order, the payment will be refunded.
6. Shipping and Delivery
Shipping conditions, delivery estimates, and shipping costs are described in our Shipping Policy.
Delivery times are estimates only and may vary.
AVATA shall not be responsible for delays caused by circumstances beyond reasonable control, including force majeure events.
7. Inspection Upon Delivery
Customers should inspect packages upon delivery.
If packaging appears visibly damaged:
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document the damage where possible
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report damage immediately
Shipping-related damage should be reported within 48 hours together with photographs.
8. Right of Withdrawal and Returns
Consumers residing within the European Union have the statutory right to withdraw from distance purchase agreements within 14 days of receiving goods, subject to applicable legal exceptions.
Returned products should:
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be unused where possible
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include all components
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be returned with original packaging where reasonably possible
Unless otherwise required by law or agreed otherwise:
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return shipping costs are borne by the customer
Refunds are processed after returned goods have been received and inspected.
9. Warranty
AVATA products include:
5-year structural warranty
This warranty covers manufacturing defects and structural failures resulting from defects in materials or workmanship.
The warranty does not cover:
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misuse
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improper installation
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overloading
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accidents
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modifications
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cosmetic wear
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normal wear and tear
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use outside specified limits
Proof of purchase may be required.
This warranty does not limit mandatory consumer rights under applicable law.
10. Load Limits and Legal Compliance
Customers must always comply with:
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vehicle manufacturer roof load limits
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applicable national laws
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local transport regulations
Regardless of product structural capacity, exceeding vehicle limits may create safety risks.
AVATA cannot be responsible for damage caused by improper loading or exceeding manufacturer limits.
11. Limitation of Liability
Nothing within these Terms excludes liability that cannot legally be excluded under applicable law.
To the extent permitted by law:
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AVATA is not liable for indirect or consequential damages
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AVATA is not liable for damages resulting from improper installation or misuse
Where liability exists, it shall generally be limited to the purchase value of the affected product.
12. Intellectual Property
All content on this website including:
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text
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images
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graphics
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product designs
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logos
remain the intellectual property of AVATA unless otherwise stated.
Unauthorized use is prohibited.
13. Privacy
Personal data is processed according to our Privacy Policy.
The Privacy Policy forms an integral part of these Terms.
14. Governing Law
These Terms & Conditions are governed by Hungarian law.
Nothing in these Terms limits consumer protection rights available under mandatory local laws.
Disputes shall be resolved by competent courts having jurisdiction under applicable law.
15. Changes to These Terms
AVATA may modify these Terms & Conditions from time to time.
Updated versions become effective once published on the website.
Additional Terms for Online Purchases
Ordering Process
Orders can be placed through the website by adding products to the cart and completing checkout.
The ordering process generally includes:
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Selecting products
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Adding products to cart
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Providing shipping and billing information
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Selecting payment method
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Reviewing order details
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Confirming and submitting the order
Customers are responsible for verifying all entered information before finalizing the order.
Correction of Input Errors Before Ordering
Before submitting an order, customers may review, modify, or correct:
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selected products
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quantities
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shipping information
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billing information
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payment information
Customers are encouraged to carefully verify all order details before completing checkout.
Order Processing and Dispatch
Orders are generally prepared and dispatched within:
Standard products: approximately 3 business days
Pre-order products: approximately 10–14 business days
After shipment, customers receive shipping confirmation and tracking information where available.
Delivery times may vary depending on destination and shipping provider.
Contract Language
The language of contracts concluded through this website is:
English
Storage of Contracts
Purchase contracts and order-related records may be stored by AVATA in paper or electronic form for administrative and legal purposes.
Records are generally retained for at least:
1 year
Customers may contact AVATA regarding order-related documentation.
Complaint Handling
Customers may submit complaints, warranty requests, or other issues by contacting:
Email: info@avata.hu
AVATA aims to respond to complaints within a reasonable timeframe.
Consumer Protection Information
Nothing within these Terms limits consumer rights granted under:
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European Union consumer protection legislation
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Hungarian consumer protection laws
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Mandatory local laws applicable to consumers
Consumers retain all statutory rights relating to:
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withdrawal
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warranty rights
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defective products
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consumer protection remedies
Alternative Dispute Resolution
Consumers may be entitled to use alternative dispute resolution mechanisms under applicable law.
Consumers located within the European Union may also use:
European Online Dispute Resolution Platform
Online Dispute Resolution Platform (ODR)
Consumers may additionally contact competent consumer protection authorities or dispute resolution bodies where applicable.
Statutory Warranty Rights
Commercial warranty rights provided by AVATA operate separately from mandatory legal rights.
Consumers may have additional rights relating to:
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defective products
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product conformity
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repair or replacement rights
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price reduction rights
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statutory warranty claims
These rights remain unaffected regardless of commercial warranty coverage.
16. Contact Information
Company: Atlantisz Evolution Kft.
Brand: AVATA
Website: www.avata.hu
Email: info@avata.hu