top of page

Shipping Policy

1. General Information

At AVATA, we aim to process and deliver all orders efficiently, securely, and reliably.

This Shipping Policy explains how orders are processed, shipped, and delivered.

2. Order Processing Time

Orders are processed after payment confirmation.

Typical processing time: 3–7 business days.

Processing times may vary depending on:

  • Product availability (In this case shipping can take up to 10-14 business days)

  • Production workload

  • Customization requirements

  • Seasonal demand

Orders are generally not processed on weekends or public holidays.

3. Shipping Destinations

We currently ship to:

  • European Union countries

Additional destinations may be added in the future.

If your country is unavailable during checkout, please contact us before placing an order.

4. Shipping Methods and Carriers

Orders are shipped using trusted third-party shipping providers selected based on destination, package dimensions, weight, and reliability.

Common shipping partners may include:

  • DPD

  • GLS

Carrier selection may vary depending on destination country and order requirements.

Large or oversized items such as roof racks may require specialized shipping arrangements.

5. Shipping Costs

Shipping costs are calculated during checkout and depend on:

  • Delivery destination

  • Package dimensions and weight

  • Selected shipping method

All applicable shipping charges are displayed before order confirmation.

6. Estimated Delivery Times

Estimated delivery times after dispatch:

  • Nearby EU destinations: typically 3–7 business days

  • Other EU destinations: typically 5–10 business days

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays

  • Weather conditions

  • Peak seasons

  • Customs or regulatory procedures where applicable

7. Tracking Information

Once an order has been dispatched, customers will receive shipment confirmation and tracking information where available.

8. Damaged, Missing, or Lost Shipments

If packaging appears visibly damaged upon delivery, customers should document the damage and notify the carrier immediately where possible.

If an order arrives damaged or incomplete, please contact us within 48 hours of delivery and provide:

  • Order number

  • Photos of packaging

  • Photos of damaged products

We will work with customers and shipping partners to investigate and resolve shipping issues where reasonably possible.

9. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

AVATA cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided during checkout.

10. Contact Information

If you have questions regarding shipping or delivery, please contact:

Company: Atlantisz Evolution Kft.
Brand: AVATA
Website: www.avata.hu
Email: info@avata.hu

bottom of page