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Refund Policy

1. Right of Withdrawal (EU    Customers)

In accordance with European Union consumer protection laws, consumers have the right to withdraw from purchases made online within 14 days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receives the goods.

To exercise the right of withdrawal, customers must notify AVATA before the withdrawal period expires.

2. Conditions for Returns

Returned products should:

  • be returned complete where reasonably possible

  • include accessories and supplied components

  • be returned with original packaging where reasonably possible

Customers are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Products showing clear signs of extensive use, installation damage, modifications, or misuse may be subject to reduced refunds where permitted by law.

3. How to Initiate a Return

To initiate a return or withdrawal request, please contact:

Email: avata.modular@gmail.com

Please include:

  • Order number

  • Name used for purchase

  • Reason for return (optional for withdrawal requests)

Return instructions will be provided after contact.

4. Return Shipping

Unless otherwise required by law:

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs may only be refunded where required under applicable law

  • Customers are responsible for packaging returned products appropriately

For defective products or errors caused by AVATA, return costs may be covered by AVATA.

5. Refund Processing

After returned products are received and inspected:

  • Customers will be notified regarding refund status

  • Approved refunds are processed using the original payment method

  • Processing time typically ranges from 7–14 business days depending on payment providers

Payment providers may require additional time before funds appear.

6. Damaged, Missing, or Defective Products

If products arrive damaged, defective, or incomplete:

  • document packaging condition where possible

  • take photographs

  • contact AVATA as soon as reasonably possible

AVATA will assess each case individually and may offer:

  • replacement

  • repair

  • partial refund

  • full refund

depending on circumstances and legal requirements.

7. Non-Refundable Items / Exceptions

Refund eligibility may be limited or excluded where legally permitted for:

  • custom-made products

  • personalized products

  • products modified after purchase

  • products damaged through misuse

  • products used outside specified limits

Nothing in this section limits mandatory consumer rights.

8. Warranty vs Refunds

Refund requests and warranty claims are handled separately.

AVATA provides:

5-year structural warranty

Warranty claims are assessed according to warranty conditions and applicable consumer protection laws.

9. Contact Information

Company: Atlantisz Evolution Kft.
Brand: AVATA
Website: www.avata.hu
Email: info@avata.hu

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